Our Guarantee
Policy
We guarantee
that your Chocolates are of the finest quality
and have been packed especially for you, in a
way that should ensure their arrival in
perfect condition. Most of our boxes are sent
by Courier, some by Royal Mail:
We usually use Airmail outside U.K., but
please ensure that you are aware of, and in a
position to sort out, any Customs Import
Requirements that may be necessary.
Unfortunately,
and very infrequently, some services will lose
or damage things. If this happens, please
contact us and we will replace or make a full
refund.
When you fill
your own box, we give you a set number of
Chocolates to choose. However, we actually
sell by weight, as we must by law. As our
Chocolates are hand made, there is a variance
of weight within a batch and between
varieties. This means that we may increase the
number you chose, or add a makeweight, to be
sure you get the nett weight we declare. If
the Chocolates you choose weigh more than we
declare, we will NOT reduce the numbers - you
get the excess free! Sometimes we may be
out of stock of a variety. In this case we
will increase one of your chosen ones, or we
may contact you for advice.
The pictures we
show are our usual presentation, but we can,
and do, change the ribbon colours with the
season: If you particularily want a colour of
ribbon, please mention it in the "Additional
Comments" box at the end of the order process.
We will always do our very best to do as you
wish!
Hot Weather.
While our
packaging will protect the Chocolates from
heat for a week or 10 days in normal
conditions, extreme heat or being left out in
the direct sun WILL melt them! Please think,
before you order, whether it is high summer
(over 28C) where you are sending them, if the
recipients may not be there to accept a parcel
or if postal delivery is made into a hot metal
box at the end of the driveway. Any of these
can lead to molten chocolate!
Our
Security Policy
We do not keep
any data other than your Account records and
the order information, which we may use
internally for analysis purposes. We will
NOT pass any address or personal information
to anybody else. If
you want to know something, please ask! We
aim to respond within 12 hours. We will
e-mail you when we confirm your Order or if we have a problem
with something to do with your order. When
you give your card details, these are
handled by Pay Pal, a very secure server. If
you want to try out the site, you can do so
with no fear of being charged or leaving
your details somewhere insecure: Using the
"Back" button, or moving to another site
cancels all the entries you have made. Only
when you make the final click of agreement
is any information sent to us.
We use cookies
on this site. Indeed, if we did not, or if you
turn cookies off, the site will not work. This
is what our Cookies do:
1) Recognise your computer
when you visit our website
2) Track you as you
navigate our website, and enable the use of
your shopping cart on our website
3) Improve the website's
usability
4)
Assist in the administration of our website.
We do not store
the cookie, once the order has been completed.
We do keep a list of email addresses, and
order detail in case later contact with you is
needed. Only when you complete an order is any
information transferred
to us.
The Cookie we
use is marked "fillabox.com". We would suggest
that you periodically clear Cookies (and other
stored information) from your web browser.
This can normally be done using an option
under the "tools" button on the menubar of
your web browser and should be part of your
regular "housekeeping".
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